SUMMARY OF FUNCTIONS: Under the general direction of the DC Area Manager, the Receiving Triage Specialist is responsible for communicating with Distribution Center repair leadership as well as Logistics Coordinators to take on and complete tasks that benefit the repair process and help achieve performance goals for the repair team overall. This triage support will help ensure that there is an organized and timely process for completing inbound repair inspections.
Inspection Process (80%)
• Inspecting products received.
o Inspecting protocol involves thorough, multi-point inspection of Radio Receivers as well as photographing and logging units in SharePoint for publishing. • Pre-screen product packaging to determine initial status and disposition.
• Check for external product damage.
• Foster teamwork and promote company culture.
• Data entry.
RMA Receiving (20%)
• Identify and Prioritize Repair RMA based on customer needs.
• Perform initial inventory of equipment.
• Process receipt for product to be repaired.
• Create work orders for repair tracking and costing.
• Data entry.
• Proficient understanding of Microsoft Office Suite applications.
• Strong typing / data entry skills are required.
• Must possess good verbal and written communication skills.
• Ability to use functional and situational reasoning.
• Should possess basic analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to be flexible with job duties and scope of work.
• Demonstrated ability to perform tasks to completion.
• Ability to work effectively individually and as part of a team.
• Ability to work in a fast-paced environment, effectively balancing multiple concurrent assignments.
PHYSICAL DEMANDS | WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Ability to perform tasks involving heavy objects (up to 95 pounds)
• Frequent lifting, bending, stooping, squatting, reaching, pushing, and pulling of boxes, as well as frequent movement (walking) throughout the lab.
• Sitting / standing for long periods of time
• Access information on the computer
• This position is not able to work remotely.