Jobs Details

SUMMARY OF FUNCTIONS: Under the general direction of the VP of Sales Operations & Programs, the Repair Customer Service Representative is responsible for supporting a variety of customer activities including order entry, order updates and troubleshooting. This role interacts daily with the broader Sagent Team and coordinates heavily with our Operations, Finance and Project Team Members. This role is critical for the success of our customer programs and is relied heavily upon by our internal and external team members.

KEY RESPONSIBILITIES:
Customer Order Entry (50%)
• Create Sales Orders, Purchase Orders, Returns, Repair Orders & Payment Requests.
• Update and Groom transactions as needed
• Complete understanding of the company-wide database Dynamics AX
• Coordinates with all departments to effectively reach transaction completion.
• Troubleshoot physical equipment and data discrepancies and bring them to an orderly resolution.
• Create and QC invoicing files to be submitted to the Finance Team.

Program Specific Supporting Activities (30%) Sagent supports a variety of programs with different requirements. Depending on the program you work with you may be asked to perform a variety of duties as listed below:
• Source material to support specific customer requirements.
• Coordinate 3rd party repair services: the physical movement of materials as well as the financial transactions.
• Support PM and Finance Teams to resolve invoicing discrepancies.
• Other Customer and Programs specific requirements as needed.

Team Specific Supporting Activities (20%)
• Accurately complete audit assessments in each department as required
• Ensure continuous improvement and training of Quality and Safety measures
• Directly corresponding with customers and vendors to ensure quality service and transaction completion.
• Cross Train across all programs to ensure adequate customer support during peaks of program specific activity.

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED:
• 2-4 Year Proven track record of successfully working in a logistical position within a sales environment.
• Strong Understanding of Inventory transactions (PO, SO, RMA, VRMA)
• Excellent Customer Service Skills
• Record of fast- paced office support and ability to meet deadlines
• Advanced in Excel, Word, and Outlook.
• Team Player.
• Excellent planning, time management and organizing skills.
• Strong attention to detail.
• Demonstrated ability to complete tasks to completion.
• Ability to work effectively individually and as part of a team.
• Good written and verbal communication skills.
• Ability to build productive working relationships with customers and employees. • Ability to be flexible with job duties and scope of work.
• Capable of being entrusted with “Confidential” information.
• Ability to work in a fast-paced environment, effectively balancing multiple concurrent assignments.

PHYSICAL DEMANDS | WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility between office and warehouse including movement from one end of the building to the other.
• Access information using a computer.
• Ability to move and lift items that could exceed 20-30 pounds.
• Good physical manual dexterity capabilities
• Must be able to sit for long periods of time
• This position is not able to work remotely.